Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you’ll find answers to the most common questions about our products, shipping, and more. If you don’t find what you’re looking for, feel free to reach out to us directly!
1. What types of candles do you offer?
At Goose Creek Candle, we offer a wide variety of candles including scented candles, decorative candles, aromatherapy candles, and more. Our candles come in different sizes, styles, and fragrances to suit every occasion and preference.
2. Are your candles made from natural ingredients?
Yes, our candles are made with high-quality, natural ingredients such as soy wax, beeswax, and coconut wax. We also use premium fragrance oils to ensure a clean and long-lasting burn.
3. How long will my candle burn?
Burn time varies depending on the size of the candle. Our smaller candles generally burn for 20-30 hours, while our larger candles can burn for up to 100 hours. Always trim the wick to 1/4 inch before each use to extend the burn time.
4. Do you offer custom candles?
Currently, we do not offer fully customizable candles, but we do have a range of scented and decorative options that can suit various tastes and occasions. Stay tuned for future updates on custom candle options!
5. How do I care for my candle?
To get the best experience from your Goose Creek Candle, we recommend trimming the wick before each use to prevent uneven burning and to avoid the buildup of soot. Also, always burn your candle on a heat-resistant surface and never leave it unattended.
6. Do you ship internationally?
At the moment, we only offer shipping within the United States. We are working on expanding our shipping options, so please check back later for international availability.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
8. Can I return or exchange a candle?
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We offer returns and exchanges for unused, unopened candles. For more details, please visit our return policy page.
9. How do I contact customer service?
You can contact us by email at [email protected] or call us at +1 901-364-9013. We aim to respond to all inquiries within 1-2 business days.
10. Do you offer gift cards?
Yes, we offer digital gift cards that can be used for any purchase on our website. They make the perfect gift for candle lovers! You can purchase them directly on our website.