Return Policy

At Goose Creek Candle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please read our policy below for more details.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of receiving your order.
• The product must be unused and in its original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Due to hygiene and safety reasons, we cannot accept returns on used candles or products that have been burned.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or burned candles
• Custom or personalized items
• Gift cards

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and the item(s) you wish to return.
2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
3. Pack the Item: Please ensure the item is securely packed in its original packaging to prevent damage during return shipping.
4. Ship the Item: Once you have your RA number, send the item back to us. You are responsible for the return shipping costs unless the item is damaged or defective.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.

• Shipping Costs: Please note that original shipping fees are non-refundable.
• Restocking Fee: A restocking fee may apply for certain items, which will be communicated to you during the return process.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will offer a full refund or exchange for the damaged item and cover return shipping costs.

6. Exchanges

If you would like to exchange an item for a different product or size, please follow the return process, and once your return is processed, you can place a new order for the desired item.

7. Late Returns

Returns made outside the 14-day window will not be accepted. We recommend you ship returns as soon as possible to ensure they are received within the allowable timeframe.

8. Contact Us

If you have any questions regarding our return policy, please feel free to reach out to us. We are here to help!

Goose Creek Candle
Email: [email protected]
Phone: +1 901-364-9013
Website: www.goosecreekcandle.store