Shipping Policy

At Goose Creek Candle, we strive to provide fast and reliable shipping for all orders. Below is an overview of our shipping process, including delivery times, costs, and shipping methods.

1. Processing Time

All orders are processed within 1-3 business days from the time they are placed.
Orders are processed Monday through Friday, excluding holidays.
You will receive a shipping confirmation email with a tracking number once your order has been shipped.

2. Shipping Methods & Delivery Times

We offer a range of shipping options depending on your location and the urgency of your order. The available shipping methods and estimated delivery times are:

Standard Shipping
Estimated delivery: 5-7 business days
Cost: $5.99 (free on orders over $50)
Expedited Shipping
Estimated delivery: 2-3 business days
Cost: $12.99
Priority Shipping
Estimated delivery: 1-2 business days
Cost: $19.99

Please note that delivery times may vary due to factors beyond our control, such as weather conditions or delays with the carrier.

3. Shipping Fees

Free Shipping: Orders over $50 qualify for free Standard Shipping within the United States.
Flat-Rate Shipping: We offer flat-rate shipping fees for all orders under $50.
The shipping fee will be calculated at checkout based on your location and the shipping method you choose.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package on the carrier’s website. If you have any questions about your order’s status, feel free to contact us.

5. Shipping Restrictions

U.S. Only Shipping: At this time, we only offer shipping within the United States. We are working on expanding our shipping options internationally, so please check back soon.
P.O. Box and APO/FPO Addresses: We are happy to ship to P.O. Box addresses and military addresses (APO/FPO), but please note that these may experience longer shipping times.

6. Lost or Damaged Items

If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your items.

For damaged items, please provide photos of the damage when contacting us.
If the package is lost, we will initiate an investigation with the carrier.

7. Address Accuracy

Please ensure that the shipping address provided is correct and complete. We cannot be responsible for delays or missed deliveries due to incorrect or incomplete addresses. If you realize there is an error in your shipping information after placing an order, please contact us immediately to make changes before the order ships.

8. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange a reshipment. Additional shipping fees may apply in these cases.

9. Customer Service

If you have any questions or concerns about shipping, feel free to reach out to us:

Goose Creek Candle
Email: [email protected]
Phone: +1 901-364-9013
Website: www.goosecreekcandle.store